Get in Touch With Us
Whether you have a question about a casino listed on this site, spotted something that needs correcting, or want to raise a concern about responsible gambling support, this page tells you how to reach us and what to expect when you do.
How to Contact Us
Email is the most direct and reliable way to get in touch with our team. Every message is read by a real person, and we aim to reply within two working days. You can reach us at [email protected].
To help us respond as quickly as possible, let us know at the start of your message what your enquiry is about. A short description upfront means we can route it to the right person without unnecessary back-and-forth.
What You Can Ask Us About
We cover US real-money online casinos — including payout rates, bonuses, payment methods and licensing — so most enquiries fall into one of the categories below.
- Casino questions — Unsure how a bonus works, what a wagering requirement means, or whether a particular site accepts players from your state? Ask us and we will point you to the right information.
- Accuracy and corrections — Noticed a figure, offer term or regulatory detail that looks out of date? We take editorial accuracy seriously and review every correction flag we receive.
- Content suggestions — If there is a topic — payment methods, RTP comparisons, live dealer options — you would like us to cover in more depth, we genuinely want to hear it.
- Partnership and commercial enquiries — If you represent a casino brand or an affiliate organisation and would like to discuss a working relationship, introduce yourself and describe what you have in mind. All commercial arrangements are editorially independent: they do not affect how casinos are ranked or reviewed on this site.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, please say so in your message. We will respond with care and point you towards appropriate support services.
Responsible Gambling — Getting Help
Online casino play should always be a form of entertainment, not a way to generate income or recover losses. If gambling is affecting your finances, relationships or wellbeing, please reach out to one of the following free, confidential services:
- National Problem Gambling Helpline — 1-800-522-4700, available 24 hours a day, seven days a week, by call or text.
- Gamblers Anonymous — gamblers anonymous meetings and online support available across the US.
- NCPG (National Council on Problem Gambling) — ncpgambling.org provides state-by-state resources, self-assessment tools and referrals.
Every licensed US online casino is also required to offer self-exclusion options, deposit limits and session time limits. If you need help locating these tools on a specific site, include the casino name in your message and we will assist.
A Note on How This Site Works
Online Casino researches and reviews real-money online casinos available to US players. The casinos featured on this site hold licences from recognised regulators, use encrypted connections (HTTPS) and offer certified random number generators for their games. Our editorial ratings reflect independent research — commission arrangements do not determine which casinos rank highest or what limitations we report.
Bonuses and offers listed on this site come with terms and conditions set by each casino. Wagering requirements, eligible games, expiry windows and withdrawal caps vary and can change without notice. Always read the full bonus terms on the casino's own site before claiming any offer.
Players in the US must be at least 21 years of age to use real-money gambling platforms in most states, and must be physically located within a state where online casino gambling is legal. Availability varies by jurisdiction — check your state's gaming authority for the rules that apply to you.
What Happens After You Write to Us
When your email arrives it goes to a member of our editorial team — not an automated inbox. We do not use template replies in place of a genuine response. You will hear from a person who has read your message in full.
Our standard turnaround is two working days. During high-volume periods it may take a little longer. We will always follow up, so if you have not heard from us after three business days, a brief follow-up email is welcome.
Keeping Our Standards High
Reader feedback is one of the main ways we maintain accurate, useful content. If a casino's payout process has changed, a bonus term has been updated, or a piece of information on this site no longer reflects reality, we want to know. Corrections are reviewed promptly and applied where the evidence supports them.
We are also happy to hear when something has been genuinely helpful — it tells us what to do more of.
Thank you for visiting. We look forward to hearing from you at [email protected].